Shipping policy

Shipping Policy

This Shipping Policy applies to all orders placed through Xelvortiqua (hereinafter referred to as “the Platform”). It provides an overview of how orders are handled, shipped, and delivered.

1. Shipping Coverage

At present, Xelvortiqua ships exclusively within the United States.

International and cross-border shipping are not supported for now. Any updates regarding expanded shipping regions will be announced on our official website.

2. Shipping Fee Rules

Shipping costs are calculated automatically at checkout based on your order subtotal:

• Orders under $88.88: a flat shipping fee of $8.88 applies
• Orders of $88.88 or more: eligible for free shipping

All applicable shipping fees will be clearly shown before payment is completed. By confirming your order, you agree to the displayed shipping charges.

3. Order Cut-off & Processing Schedule

Our daily order cut-off time is 6:00 PM Eastern Standard Time (EST).

• Orders placed and paid before 6:00 PM: processed the same business day
• Orders placed after 6:00 PM: processed on the next business day
• Orders placed on weekends or public holidays: processed on the next working day

4. Order Processing Time

Once your order is confirmed, it will go through verification, item preparation, and packaging.

Standard processing time is 1–3 business days.

During peak periods or special circumstances, processing may take slightly longer. After completion, the order will be handed over to the shipping carrier.

5. Estimated Delivery Time

After shipment, delivery typically takes 5–10 business days.

Actual delivery times may vary depending on:

• Destination and distance
• Carrier workload and local logistics conditions
• Weather conditions or other unforeseen events

6. Shipping Carriers

To ensure reliable delivery service, we work with trusted logistics partners, including:

• FedEx
• UPS
• DHL
• Other qualified domestic carriers within the United States

The final carrier is assigned automatically based on the order and delivery address.

7. Order Tracking

Once your order has been shipped, you will receive an automated email containing:

• Order details
• Tracking number
• Tracking link and instructions

You may also track your shipment at any time via the “Order Tracking” page on our website using your order number along with your registered email or phone number.

8. Risk & Responsibility Guidelines

If your package is lost or damaged during transit, we will investigate the issue and provide appropriate assistance.

Please note that once an order has entered processing or shipping, cancellations or address modifications may no longer be guaranteed.

Any issues caused by incorrect, incomplete, or inaccessible address information will be the responsibility of the customer.

9. Delivery Inspection Guidelines

We kindly recommend checking your package carefully upon delivery:

• Ensure the outer packaging is intact
• Check for visible damage such as dents or tears
• Confirm that all items are included

If any issues are found, please contact our customer service team as soon as possible. Delayed reporting may limit our ability to fully assist.

10. Contact & Support Hours

Address:
105 COOPERS LN, STAFFORD, VA 22554-1508, United States

Customer Service Phone:
(201) 341-9161

Customer Service Email:
customer@xelvortiqua.com

Support Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)